Returns/exchanges post-marked up to 14 days from the purchase date are eligible for a full refund, minus original shipping costs.
Please note, we DO NOT accept any returns, exchanges, or refunds after 30 days of original purchase date - NO EXCEPTIONS.
We reserve the right to deny credit for returned merchandise that does not meet our return policy.
Please ship eligible items back using an insured, trackable parcel service - Paul Karaz Shoes will not be responsible for lost or damaged packages.
Please ship returns/exchanges to:
Paul Karaz Shoes
414 E. Genesee Street
Fayetteville, NY 13066
i n - s t o r e p u r c h a s e s
ALL SALE purchases are FINAL SALE.
We do not accept worn Clothing and Footwear Returns/Exchanges. Item must be in its original box in its original condition, including all items inside the shoe box.
All Returns must be accompanied by a receipt within 7 days of your purchase for Store Credit or Exchange.
At Paul Karaz Shoes we take great care in helping each customer select the right product for their purchase. By shopping in-store we are able to assist in purchasing the proper size and fit. Online shopping does not allow us to do the same and why we have adopted separate policies for these experiences.
If you have questions or concerns regarding any of the above information you may contact us in either manner below.