Penelope | Gold

o n l i n e   p u r c h a s e s

• All SALE purchases are FINAL SALE.
• We highly recommend trying your shoes in your home with a sock or other foot covering if you unsure of fit, color or style.
• We do not accept worn Clothing and Footwear Returns/Exchanges. Item must be in its original box in its original condition, including all items inside the shoe box.
• If there is a manufacturers defect please let us know immediately at contact@paulkarazshoes.com this excludes normal wear.
• Please Do Not use shoe box as shipping container.
• Exchanges for style, color, or size are possible within 14 days of receiving your order and will be sent at no additional shipping cost. Please email contact@paulkarazshoes.com to get started.  
• If you prefer a refund, please email contact@paulkarazshoes.com so that we know a shipment will be on its way.
• You are responsible for return shipping costs.
• Returns/exchanges post-marked up to 14 days from the purchase date are eligible for a full refund, minus original shipping costs.
• Please note, we DO NOT accept any returns, exchanges, or refunds after 30 days of original purchase date - NO EXCEPTIONS.
• We reserve the right to deny credit for returned merchandise that does not meet our return policy.
• Please ship eligible items back using an insured, trackable parcel service - Paul Karaz Shoes will not be responsible for lost or damaged packages.
• Please ship returns/exchanges to:

i n - s t o r e   p u r c h a s e s

• ALL SALE purchases are FINAL SALE.
• We do not accept worn Clothing and Footwear Returns/Exchanges. Item must be in its original box in its original condition, including all items inside the shoe box.
• All Returns must be accompanied by a receipt within 7 days of your purchase for Store Credit or Exchange.